Smart inmate customer service. Find information about the inmate services.
- Smart inmate customer service. Our service offers you a fast and secure way to deposit money into an inmate’s account using a credit or debit card by using the payment portal linked below. Please verify with the correctional facility that Smart Communications is the video visitation provider before following the scheduling instructions provided here. 3 days ago · When an inmate calls you collect, you are responsible for the collect call fee. The Telephone provider for inmates is Smart Communications. We were the first to bring kiosk-based electronic messaging to County jail facilities, and the first to provide offsite postal mail processing with electronic delivery for any correctional institution with our patented Support - Photos Note: The option to send photos to inmates may not be available at all correctional facilities. Phone account deposits can be made by family or friends by going to Smart Communications' website www. Here's an example of a properly composed inmate address: Smart Communications/Orange County Corrections Department John Joseph Jones 00012345 P. Contact ConnectNetwork via phone or email for customer service, technical support and other issues. com . Enhance inmate experiences with Smart Communications' innovative solutions: Smart Inmate for secure electronic messaging to stay connected with loved ones, and SmartDigital™ Law Library for self-service access to legal resources, promoting efficiency and compliance in correctional facilities If you prefer to contact us by phone, please call our Customer Care Center at 1-727-349-1561. When communicating with our customer care representatives, you may not be abusive, obscene, profane, offensive, sexist, threatening, harassing, racially offensive, intentionally misgender, or otherwise behave inappropriately. Get in touch with Smart Communications, Inc. Telephone access is provided to all inmates between the hours of 7 a. All phone calls being placed by inmates are collect Reaching Technical Support This contact page is for correctional facilities. , and is an outgoing collect call or SMART pre-paid inmate debit account. Important features include: Flexible inmate account management Advanced investigative tools Calls made on inmate tablets or traditional wall-mount phones Voice biometrics How SmartInmate Works SmartInmate. Both Access Secure Deposits and Access Secure Mail are services offered by Access Corrections. Our bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. These calls will be billed to the number called by the inmate. L. (For assistance, please contact Smart Communications Customer Care Center, toll-free, at 888 253-5178 You may still continue to drop off cash or money orders (no checks) to the Visitation area in the Main Jail Learn more about Securus Technologies video services with these frequently asked questions and answers. Mail Postal mail such as post cards or letters must be sent to the following location: HCSO – SCH Inmate Name & Booking ID PO Box 1848 Pinellas Park, FL 33780 E-messaging SmartInmate™ offers a secure two-way electronic messaging platform tailored for communication between incarcerated individuals and their loved ones outside of correctional facilities. com, or contacting their Customer Service at 727-349-1561. Customer Care Representatives are available 24 hours a day, 365 days a year to answer your questions and process your purchase. com or www. About Smart Communications Founded in 2009 as a family-owned business, we provide industry-disrupting technologies to over 150 correctional facilities in more than 25 States. Learn more today. Those tablets can be used for video visits or for an electronic messaging system akin to If you are receiving unwanted calls from an inmate and would like your phone number blocked from receiving any inmate calls from our facility, please contact Smart Communications at 1-727-349-1561 or send them a message through their contact us form. There will be a phased in approach of different components of the system and a phased in approach in providing the services to the inmate population based on For other Customer Service Issues regarding telephone services for incarcerated persons, please contact Smart Communications at 1-727-349-1561 or online at Smart Communications. GTL is devoted to providing knowledgeable and responsive technical support throughout our entire customer base. All Rights Reserved. Phones The Hernando County Detention Center inmate phone system is provided by Smart Communications. BBB helps resolve disputes with the services or products a business provides. Electronic messages cost 50 credits each to send (50 cents). filed with BBB. If you have forgotten your password, use the "forgot password" link below the login box. Not BBB Accredited. Smart Communications offers different calling account options to allow you to pay for inmate phone calls in advance and stay connected. There is a minimum purchase of 500 credits at a time ($5. Creating Public User Profile & Connect to inmate Go to www. Use CorrectPay to make commissary deposits, schedule video visitations, and send electronic messages to help you stay connected to incarcerated individuals. Incarcerated individuals may place outgoing telephone calls from telephones located in or around their assigned housing locations. By Mail To purchase prepaid phone services for an inmate's Debit Telephone Account using a check or money order, please mail to Correct Solutions PortalIf you have a complaint or would like to request a refund, first contact the Correct Solutions Call Center by phone, 1-877-618-3516 (toll free), or by email, contact@csgpay. Allows inmates to stay in contact with their friends and family via a controlled electronic messaging platform. Similar to a grocery store, a variety of items are available: snacks, food, hygiene & basic With PIN Debit prepaid phone accounts, inmates can pay for their own calls, and call any phone numbers allowed by their facility. If a visitor and an incarcerated person, victim vs. Welcome to the new and improved GettingOut. smartinmate. For tech support issues, please contact Smart Communications Customer Care at 1-888-253-5178. You will be prompted to provide your username or e-mail address and we will send an e-mail to the e-mail address on file for your account with further instructions. Thank You! Your message has been sent. See BBB rating, reviews, complaints, and more. It is not possible to place a phone call directly into one of these areas. Access Secure Deposits gives an inmate’s family and friends and easy, immediate way to provide their loved ones with spending money. Long Distance Phone Service in Seminole, FL. Click below to go to the Sheriff's website and locate a detainee in Cook County Jail. Remote visits from home are billed on a per-minute model and the cost/minute varies per location, and are scheduled in 15 or 30 minute blocks. We would like to show you a description here but the site won’t allow us. Box 9101 Seminole, FL 33775-9174 NCIC Correctional Services include Inmate Calling, Inmate Video Visits, Inmate Messaging, and rehabilitation courses. Unlock a higher standard of safety with technology purpose-built for correctional facilities. O. Collect calls are charged to your home service. This communications system is owned and operated by Smart Communications. Troubleshooting your account. Depositing money by phone is a convenient way for your inmate to receive money immediately. Support - Photos Note: The option to send photos to inmates may not be available at all correctional facilities. The Cook County Sheriff offers an online inmate locator service. Dec 7, 2023 · Customer Service - Smart Communications provides assistance and guidance through its customer care representatives. If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder alert, you will receive a text and/or email of the scheduled expiration of your account no later than 30 days before the account expires. Each photo costs 100 credits to send ($1). Help Center – Provides Friends and Family with a variety of support features, including live chat with customer service, submitting support tickets, and keyword content searches. INMATE MEAL COST In accordance with FSS 951. How do I schedule a visit with an inmate, prisoner, or detainee? The results? An all-in-one inmate communication platform, our industry-leading SmartEcosystem™, all at zero cost. They can send and receive MailGuard® is used in many correctional agencies across the country, ranging in size from 100 inmate county jails, to over 50,000 inmate State Department of Corrections. Support - Electronic Messaging What is SmartInmate? SmartInmate is an electronic communication system designed to supplement standard postal mail. Are there any other fees? Each transaction is subject to a $3. Login Username: Password: Attention: For those who wish to deposit money into an inmate's trust account, please navigate to the Smart Communications website, where there will be several options to deposit funds. Access Secure Mail gives an inmate’s family and friends the ability to send electronic mail to inmates, which reduces the risk of contraband and reduces your need for mailroom staff. All inmates will receive the same level of meal service regardless of their ability to pay. Support - Account Management I forgot my password, what should I do? How do I change my password? Have a Question? If you have a question that is not answered here, please use the contact form to submit your question to customer service and we will response as quickly as possible. com Are you having an issue with getting connected? Contact Customer Service below: Smart Communication’s Customer Service Number is: 1-888-843-1972 Visit www. com or contact Customer Care at 888-843-1972 to create your account and deposit funds. Add funds to a phone number or inmate phone account to stay connected with your loved one or friend by visiting ncic. Smart Communications Customer Service. www. 1. Our Trust Fund service allows you to easily and securely deposit money directly into an inmate's commissary account. A refund can be obtained by calling customer service at 866-516-0115. , 10880 Lin Page Place, St. smartjailmail. SmartInmate™ by Smart Communications connects family and friends with incarcerated individuals through an easy-to-use online communications system. Smart inmate is a horrible service, the company refuses to fix their equipment but yet its still charging everybody full price and keeping money. com to create personal profile Securus Technologies eMessaging allows family and friends to communicate with an incarcerated loved one using email like messaging. How Copyright © 2025 by Smart Communications. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct View complaints of Smart Communications US, Inc. MailGuard® is a free service provided with the Smart Communications platform and works by providing your agency a virtual mailroom. Friends and family members can add money to an inmate’s commissary account so that the inmate can purchase items from the commissary. Open the email then click the link provided near the top of the email labeled “Click here to activate your account with Smart Communications”. Messages can be delivered instantly or within a few hours rather than days or weeks Visitation On January 2, 2024, the new Video Visitation System with Smart Communications went live. 00). Discover how Smart Communications is revolutionizing the corrections industry with innovative solutions like Smart Electronic Messaging™ and Smart Request™. Inmate friends and family members should visit the Friends and Family Information page. This system enables quick and safe View rules for visitation, phone calls, mail, commissary, property, and inmate programs. The best part is that we offer this service at no cost to you—we furnish all the hardware, software and technical support, and Deposit Services The Jail commissary is a small virtual store that sells food and supplies. ” Inmate Phone Debit Account “Friends and . Mail Service Inmate postal mail that is non-privileged, non-legal mail shall be sent to the following address Smart Communications / Denton County Jail Adam Smith #123456 (example inmate) PO Box 9144 Seminole, FL 33775-9144 Inmate postal mail that is privileged, legal mail shall be sent to the following address: Denton County Jail Adam Smith #123456 The secure way to Send Money and SecureMail messages to an incarcerated loved one. Pre-Paid Collect (PPC) Smart Communications Customer Service If you need help with any of the following: Setting up a new user account. com. com connects family and friends with inmates in correctional institutions using a fast, low cost and easy to use two-way electronic messaging system. at 636-888-7004 or customerservice@accesscorrections. Welcome to eCommDirect eCommDirect is the safe and easy way to deposit money for family members or friends in a Texas Department of Criminal Justice (TDCJ) facility and the only direct purchase program for TDCJ. com or call 800-943-2189. The secure way to Send Money and SecureMail messages to an incarcerated loved one. Any other questions, please contact the Monterey County Jail at 831-755-3782. If you are a friend or family member of an inmate and are looking for assistance with setting up a telephone Prepaid Collect or PIN Debit account, please create an account at SmartInmate. Privacy Policy - Terms of Service - View in English or Español Support - Video Visitation Note: Some facilities use a different vendor for their video visitation service. Support - General Questions What is SmartInmate? SmartInmate is an electronic communication system designed to supplement standard postal mail. Orange County Corrections has partnered with Smart Communications to implement new digital communication options for the inmate population. Send money to an inmate Phone / Communication If an individual wishes to deposit money for an inmate’s phone account, they may do so by using the services offered by Smart Communications public web portal at www. Once you are connected with an inmate, prisoner, or detainee at a location where we provide remote visitation service, you may use the visitation section of the website to schedule a visit. In order to deposit money you will need to know the state and facility where the inmate is located and also the inmate's id or name. Copyright © 2025 by Smart Communications. Feb 18, 2022 · What is a commissary account? Inmates are not allowed to have cash, personal checks, or credit/debit cards inside the correctional facility, so they need to use commissary accounts to make purchases. Please call Smart Communications at 1-727-349-1561 or Smart Communications Customer Care Center for collect call fees in your area. com Call: 636-888-7004 Address: Keefe Commissary Network L. If you wish to visit a detainee and have not registered please do so. What is SmartInmate™ Account? SmartInmate™ accounts can be used to: Add funds to an inmate’s PIN Debit or PPC account Send “postage paid” messages Open The days of smoke and mirrors are over, Smart Communications is the new industry leader. If you think about the process of sending and receiving a letter, SmartInmate works in much the same way except that it is done on a computer instead of on paper. Privacy Policy - Terms of Service - View in English or Español Secure inmate account management, call connection, monitoring, recording, advanced investigative capabilities, backed by 100% US-based customer service and technical support. Automatically monitors and sends instant notifications when messages containing user-defined keywords or names are transmitted, or when inmates being shadowed under investigation send/receive messages or connect with a new public user. Our Customer Care Call Center is open 7 days a week, twenty-four hours a day and can be reached toll-free at 888-253-5178. If you need help with any of the following: Setting up a new user account. Visitation Schedules or issues. Electronic Messaging Video Visitation Photo Delivery Please review this guide to learn more about the communications services offered by this facility to help you and your loved one stay connected. We will respond to your request as quickly as possible. You can also contact Securus at 1-800-844-6591 to block any calls originating from the Harris County Jail to your phone. If you prefer to contact us by phone, please call our Customer Care Center at 1-727-349-1561. When using SmartInmate™ you can connect in just minutes and correspond every day in near real time instant communication with your loved ones. Can we send photos to inmates / prisoners / detainees? Why was my photo rejected? Have a Question? If you have a question that is not answered here, please use the contact form to submit your question to customer service and we will response as quickly as possible. Contact Smart Communications at www. CyberSuite was primarily focused on Deposit Services. Offering Prepaid Accounts and Debit Telephone Accounts. Unified and fully integrated design provides authorized facility users with access to all inmate communication service monitoring, reporting, data sharing and investigative tools in one place, with a single login. com or their toll-free number (888) 253-5178. There will be a phased in approach of different components of the system. Smart Communications is the new leader in inmate communications. Effective April 16, 2024, Inmates in all facilities will be We would like to show you a description here but the site won’t allow us. Be sure to include your return address. Smart Communications Online account setup: www. Apr 19, 2024 · ADDRESS MAIL PROPERLY To address mail to an Orange County inmate, please include their full name and booking number as shown in the Current Inmate Database. 14400 49th Street North Clearwater, FL 33762 Inmate Messaging Inmate messaging is available for inmates housed in the Pinellas County Jail and is provided by Smart Communications. The public can register and schedule visits online at www. Support - Billing and Credits How much does it cost? Service credits cost one cent each. Are you ready to take your inmate communications to the next level? Help Center: Access expert guidance, detailed tutorials, and solutions to common queries. This allows those who are incarcerated or detained to communicate safely and quickly with family and friends outside of the jail, prison or detention center. Each paid service may use a different number of credits. We are here to help! The secure way to Send Money and SecureMail messages to an incarcerated loved one. Just call 1 (866) 516-0115. Deposit money for an inmate. C. Access Secure DepositsTM by Access CorrectionsTM allows family and friends to deposit funds into an inmate’s account in the easiest, most efficient way available! For those making deposits at Texas Facilities ONLY: If you are making a deposit at a Texas facility and have a complaint, first contact the consumer assistance division of Keefe Commissary Network, L. Find information about the inmate services. Navigate to your email and look for an email sent by “SMART COMMUNICATIONS”. ” Pre-paid Account “Friends and family members can set-up a pre-paid account with Smart Communications by calling 888-253-5178 or by visiting www. Major credit cards accepted are Visa, MasterCard, Discover and American Express. Physical mail will be sent to an offsite location and electronically delivered. defendant, have an active no contact order, visits will no longer be permitted. How If you feel you have been a victim of fraudulent inmate collect call charges, contact your local telephone service provider. SmartInmate. With the addition of inmate email services, CyberSuite has changed its name to Access Corrections to incorporate all technology services. Louis, Missouri 63132 SmartInmate™ by Smart Communications connects family and friends with incarcerated individuals through an easy-to-use online communications system. Enter the confirmation number you received when placing your order Inmate Phone Vendor “Smart Communications provides the inmate phone services at the facility where the Inmate is located. If you are a Texas resident and still have an unresolved complaint regarding the Correct Solutions’s money transmission or currency exchange activity, please direct your complaint to: Texas Secure Deposits offers an inmate’s family and friends an easy, immediate way to provide their loved ones with spending money, which translates to less workload for your staff and greater return to your agency. Upon commitment to Butler County Prison each inmate will be able to complete three collect phone calls using the inmate phone system. How Telephone Service Works Smart Communications provides outgoing telephone calling services to a number of correctional facilities and detention centers throughout the United States. m. Our dedicated team of in-house technical support staff, field service associates, and advanced product technicians May 28, 2021 · SmartCOP provides easy access to Customer Support Team through our Customer Portal. Physical mail will eventually be sent to an offsite location and electronically delivered. for support and assistance. com or call 1-888-253-5178 or 1-727-349-1561. Experience unparalleled service and our dedication to clients. 00 processing fee Support - General Questions What is SmartInmate? SmartInmate is an electronic communication system designed to supplement standard postal mail. By Phone You can also call our toll-free customer service center at 1 (888) 506-8407. and 11 p. This service provides people a small slice of happiness, at an otherwise bleak point in their lives. Currently Incarcerated Individuals can order items from an electronic touch screen (Kiosk) & items are delivered to them. After these first three calls an account must be set up with the phone system provider. ***Due to a recent change in the phone system provider for our incarcerated population, calls from inside our detention facilities are coming from the number 727-349-1561. Messages can be delivered instantly or within a few hours rather than days or weeks. All personal profile information stays the same as this is the same company, only a new name. If you prefer to contact us by phone, please call our Customer Care Center at 1-727-349-1561. MailGuard® is used in many correctional agencies across the country, ranging in size from 100 inmate county jails, to over 50,000 inmate State Department of Corrections. Making connections and rebuilding lives. TELEPHONE, ELECTRONIC MESSAGING & ELECTRONIC PHOTO DELIVERY Communications Kiosks located in the inmate housing areas of the Sanilac County Jail are designed for outgoing telephone calls only. ViaPath gives correctional facilities, inmates and inmate friends and family the resources and technologies they need to create a brighter tomorrow. 033, it is the policy of the Sarasota County Sheriff’s Office to have inmates defray the cost of their incarceration in order to help alleviate the increasing financial burden of housing inmates. You can reach their Customer Care Call Center at April 16 – Main Facility (All areas) Orange County Corrections has partnered with Smart Communications to implement new digital communication options for the inmate population. Our Customer Care Call Center is open 7 days a week from 7:00am to 12:00 Midnight EST and can be reached toll-free at 888-843-1972. Access Corrections offers online inmate deposits, email, post bail, court, parole and probation payments. Apr 25, 2024 · Help Center: Contact UsChat with an Agent by clicking the chat bubble located at the bottom-right corner of the screen. Payment processing. Feb 21, 2023 · Part of Smart Communications’ new deal with Louisville includes tablets for each person held at the jail. Customer Service You may also contact Customer Service via the methods provided below. Learn more about MailGuard and our commitment to enhancing communication in correctional facilities. com uses safe and secure two way electronic messaging software designed specifically for communicating with inmates, prisoners, and detainees in correctional institutions. com or contact our customer care center at 1-727-349-1561 for assistance. We're here to enhance your customer service experience. Email: customerservice@accesscorrections. nwmpq vdgehirr sfuh qlgyo tsfsfz tmsajbfm yrnr eeza apucr fafkbra