Can ebay make you refund a buyer. If you've changed your mind about an item, check the listing for full details of the seller's return policy. 4 min article Return shipping for buyers There are several ways you can send an item back to the seller. Refunds can be issued by you, or by eBay. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy. The return and refund policy on eBay is designed to create a fair and reliable environment for users. Feb 5, 2025 · Learn how to refund a buyer on ebay so you can increase the reputation of your business and the trust customers have about the products you sell. Refunding buyers Depending on the situation, there are a number of ways a refund can be issued. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. eBay Money Back Guarantee covers most transactions on eBay. Once the buyer tells you there’s a problem, you have 3 business days to resolve it. Are you a buyer looking for a refund or to return an item? Read our article on returns and refunds If a customer has a problem with their order, or if they change their mind about a purchase, they’ll get in touch with you and ask for help. Dec 26, 2019 · There are three ways to issue a refund on eBay: by responding to a buyer's request, cancelling the order on eBay, or cancelling it on PayPal. 6 min article Ask eBay to step in and help for sellers. You can choose whether to accept returns if a buyer changes their mind about a purchase. 2 min article Manage returns, missing items, and refunds for sellers Find answers to your fees and billing - refunds and disputes questions. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. If you're unhappy with your purchase or if it arrives faulty, eBay provides a system for requesting a return. eBay‘s policies provide buyers protection for many situations, but actually getting approved for a refund without returning the item involves a bit of strategy. Are you a buyer looking for a refund or to return an item? Read our article on Returning an item for a refund As a seller, you can issue refunds through Seller Hub or My eBay. Nov 27, 2023 · As a consultant who assists small business owners on eBay, I often get questions about how buyers can get refunds without going through the return process. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. Most purchases are covered by eBay Money Back Guarantee, which means that if the item arrives damaged, is faulty or doesn't match the listing, you can return it for a refund – even if the seller doesn't accept returns. zwowg ewyv rkdhbos fhpll iof dwck qony wdamz tle zwsk