Global tel link customer service. net) for additional information.

Global tel link customer service. Inmate Pin Debit Accounts Inmates can use their PIN Debit Account to make calls to anyone on their approved call list. For more information on ConnectNetwork’s AdvancePay prepaid phone service, click here. 00 per 15-minute call from the jail. International Messaging Contact Us. Had a negative experience with Global Tel Link? Read real complaints and reviews about Global Tel Link. Box 911722, Denver, CO 80291-1722 All transactions conducted at ConnectNetwork. net service ConnectNetwork. to 10:00 p. ViaPath Technologies Ohio Department of Rehabilitation and Correction has a contract with ViaPath Technologies (dba Global Tel*Link) to provide telephone services to incarcerated persons. You can even set up multiple AdvancePay accounts if you have inmates in separate Cut down your inmate calling costs up to 90% with GlobalTel. Need to reset your password? Please review the help section for details. Friends and family members must first contact our GTL International Customer Service Department at AdvancePayInternational@GTL. com and it's Special Connect Jail Call Service is owned and operated by Interactive Media Technologies, Inc. Global-Tel is a leading provider of Inmate Jail Calling Services. For questions regarding your account or transactions Call 1. In most cases GTL must be contacted to initiate any service, including personal and legal calling Telephones are available to inmates from approximately 7:30 a. Horrible, terrible service!! Phone Directory GlobalTel is a leading provider of Inmate Jail Calling Services. GlobalTel is a leading provider of Inmate Jail Calling Services. Learn more about how our service works here. See jobs, salaries, employee reviews and more for Customer Service Representative careers at Global Tel link Aug 1, 2025 · Provider & Account Setup Bergen County Jail partners with GTL (Global Tel Link) and its ConnectNetwork platform to manage inmate calling services. Debit Link An inmate account that friends and family members make deposits into for inmates to buy a variety of services—such as premium tablet content and messaging. Read about our commitment to inmates and their families through affordable calling and postcard services. Community Corrections Payments for electronic monitoring, parole, and community supervision fees. Our inmate calling service reduces jail & prison inmate call charges. Quality of Service and service related issues Contact ConnectNetwork via phone or email for customer service, technical support and other issues. Conveniently connect with your inmate loved one over the internet through at-home video visits or on-site video visits. I’m about to award you a contract – should the award be made to Global Tel*Link Corporation, ViaPath Technologies, or a combination? All RFPs received on or after January 4, 2022, will be awarded under the name of Global Tel*Link Corporation d/b/a ViaPath Technologies. Apr 16, 2019 · Don’t be fooled by companies trying to look like GTL (Global Tel Link) Awareness about Non-GTL Affiliates Be careful when engaging companies that may use a similar name or color style as us and offer unlimited calling for a flat fee (or other discounted services on inmate telephone calls). Secure deposits can be made via the ConnectNetwork website, mobile applications, phone, facility kiosks, postal mail, and at retail locations. com and others. TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. • If in doubt that your local telephone company is a LEC with an established billing arrangement with GTL, please contact Global Tel*Link customer service to confirm. Attorneys and professional visitors must complete a remote video visitation application and register on the Global Tel*Link (GTL) website. Reviews from Global Tel link employees about working as a Customer Service Representative at Global Tel link. Regardless of financial situation, all incarcerated individuals will now be able to connect for free on a weekly basis with offers such as a free phone call of up to five minutes weekly at GlobalTel. 57 reviews and 5 photos of GLOBAL TEL LINK "This company is the absolute worse. Learn about Global Tel link culture, salaries, benefits, work-life balance, management, job security, and more. Call us now or email us for help with your order or any inquiries. BBB helps resolve disputes with the services or products a business provides. Are my support numbers the same? Why do the calls still say “Global Tel Link”? Our company still does business under Global Tel*Link Corporation. (GTL), GTL. com and it's Local Connect Jail Call Service and its Special Connect Jail Call Service is owned and operated by Interactive Media Technologies, Inc. net) for additional information. , unless there are security or Learn the steps to signing up for inmate calls in this comprehensive guide. 2 11hRevised Page 1 Cancels 10thRevised Page 1 COMPETITIVE TELECOMMUNICATIONS SERVICE PRICE LIST CHECKSHEET Pages of this price list, as indicated below, are effective as of the date shown at the bottom of the respective pages. , P. These companies are not us! GTL ConnectNetwork… DOES NOT vouch for any of these companies or Pay To Company Name: GLOBAL TEL LINK INTL Company Code: AdvancePay State: AL Amount to be Paid: The amount the customer wishes to be applied to their AdvancePay account Account Number: Customer’s full 10 digit telephone number including 3 digit area code and 7 digit phone number*** For international callers who are not in North America: This tariff, PSC No. net to request an account to be set up for international communication. 3 – Telephone, filed by Global Tel*Link Corporation cancels and replaces, in its entirety, the current tariff on file with the Commission, New York Tariff No. Our inmate calling service works to combat the high cost of inmate calls. Transformative technology and service to help break the cycle of incarceration. 516. Jul 20, 2023 · By 1999 Global Tel Link became one of the best provider of Inmate calling service by switching to new advance technology, servers, billing and provisioning systems which increased the capacity of traffic by twenty percent. Compare pay for popular roles and read about the team’s work-life balance. In 2021, we expanded our services to include tablet services. AdvancePay allows inmates to call your telephone number without the restrictions of standard billing. If you already TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. What should I do to change my number? GlobalTel is a leading provider of Inmate Jail Calling Services. Uncover why Global Tel link is the best company for you. . Sep 20, 2022 · Learn about Customer Service Representative careers at Global Tel link. Telephone Calls for Inmates The Inmate Telephone System allows only outgoing inmate calls. We can save you $3. AdvancePay® is a prepaid collect calling service that allows the account holder to receive calls from an inmate using funds deposited in the account. Find out what works well at Global Tel link from the people who know best. After the prepaid account is established, collect calls to the telephone number may be placed, up to the prepaid amount in Jul 3, 2025 · Global Tel Link has been found to only resolve 26% of 1 negative reviews, indicating a lack of commitment to addressing customer concerns. GTL Customer Service website: www. GlobalTel. net is a leading provider of Jail & Prison Inmate Calling Services. net or GTL's trademarked services known as "ConnectNetwork" and "OffenderConnect" A refund can be obtained by calling customer service at [877-650-4249]. When contacting us via email, do not send your credit or debit card information with your GlobalTel. When an inmate attempts to dial an un-billable number, the inmate is placed on hold and AdvancePay will provide the option to the called party to set up a prepaid account. If you need additional assistance and want to speak to a representative please call the Service Center at 1-866-230-7761. Global-Tel. 00 per phone call with a phone number matched to the lowest rate offered (if yours is not already at the lowest price). net and let us know where your inmate has moved, and we will issue you a new local number right away and make sure you set up your calling account with Securus, GTL, PayTel (Pay-Tel), IC Solutions and GTL. Global Tel*Link (GTL) manages the system. Inmates cannot receive incoming telephone calls. We are here to help! View some of our most frequently asked questions for immediate help with our inmate calling service. GTL has developed a special service named All information submitted to this page is sent to our team of highly qualified customer service representatives. GlobalTel offers the lowest rates for federal inmate calls. They take your money and have no regard for people. 0115 or fill out the form below Oprima aquí para Español Deposits to an inmate’s trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. Looking for answers to all of your questions about our long distance services, our international callback service, or our VoIP wholesale service? The following FAQ covers all the bases. A GTL representative will respond with instructions. Global Tel Link - ConnectNetwork is now ViaPath charges about $6. Each facility determines available services. For questions or assistance regarding the telephone system or services, please contact the Customer Call Center at 1-877-650-4249 at the following times: Learn more about GlobalTel's mission and history here. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link GLOBAL TEL* LINK CORPORATIONIdaho Price ListNo. connectnetwork. Jun 2, 2008 · Had a negative experience with Global Tel Link? Read real complaints and reviews about Global Tel Link. Telephone service is provided by Global Tel Link, Inc and the current rate for a phone call is . Jul 23, 2025 · View complaints of Global-tel LLC filed with BBB. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues. The registration process for attorneys and professional visitors is outlined below. California Department of Corrections and Rehabilitation (CDCR) Global Tel*Link (GTL) Customer User Guide Information for CA Department of GlobalTel helps inmates and families stay together with the lowest cost per minute inmate calling service. Global Tel*Link provides service to payphone systems in a variety of correctional facilities throughout the United States. GLOBAL TEL LINK consumer reviews, complaints, customer service. com Credit card payment via GTL automated operator or a live Customer Service representative by calling 1-866-607-6006 Mail payments to the address listed on the GTL billing invoice: AdvancePay Service Dept. For non-urgent matters, submit a request or inquiry to the ConnectNetwork support team by using the form below. There are several quick, secure and convenient ways to fund your loved one’s phone account with ConnectNetwork. If you are experiencing problems relating to an inmate/customer telephone please contact Global Tel Link’s customer service center at 1-877-650-4249 for account information or billing inquiries. AdvancePay is a prepaid collect calling service that allows calls from an inmate in a correctional facility to your telephone number without the restrictions of standard billing. For questions or assistance regarding the telephone system or services, please contact the GTL Customer Call Center at 1-877-650-4249 during the following hours: TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. The United States has over 17,000 prisons and detention centers, with most of the service providers being private companies. Learn more today. Please be aware that there are telephone service providers who claim to be able to save customers money for inmate calls. ConnectNetwork provides account management and funding options, including prepaid and collect call services. We provide a directory assistance service that offers contact information about service providers such as Global Tel Link, Telmate, Securus Technologies, Access Corrections, and Viapath Technologies, just to mention a few. com, Global Tel Link, GTL. S. Your request is important to us. m. Plus, your AdvancePay account is only linked to your phone number, so you have control over how the funds are used. Customer service contacts and company information. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. Inmate telephone service is provided through Global Tel*Link (GTL). 2 - Telephone, issued by Global Tel*Link Corporation. Contact our customer support team if you still have questions. 12 cents per minute. Fill out the form to reach GTL technical support for inmate telephone systems, OMS, kiosks and other products and services. Our inmate calling service offers the cheapest rates available, with no connection fees. Learn more. Funds for the previous provider, Legacy Communications, will no longer be accepted for individual in custody phone call payments. California Department of Corrections and Rehabilitation (CDCR) Global Tel*Link (GTL) Customer User Guide Information for CA Department of Corrections and Rehabilitation (CDCR) Global Tel*Link User Guide for Inmate/Ward Families and Friends Table of Contents I. All information submitted to this page is sent to our team of highly qualified customer service representatives. All transactions conducted at ConnectNetwork. and not affiliated or associated with Global Tel*Link Corp. Jul 5, 2022 · Inmates may place a collect phone call, provided the recipient has established an account through the agency’s service provider. contact now FACILITY STAFF To learn more about ViaPath, our products, or to sign up for email updates, please fill out our contact form below. For inmate or family account questions, visit the Friends and Family Information page. GlobalTel offers special jail call phone numbers and other services. net or GTL's trademarked services known as "ConnectNetwork" and "OffenderConnect" TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. Oct 9, 2024 · Do you agree with Global Tel*link's TrustScore? Voice your opinion today and hear what 1 customer has already said. Global Telelinks offers long distance international calling solutions via a range of calling platforms from smart phone applications, PC calling client to local access numbers in over 1000 global destinations. Unlike collect calls, AdvancePay helps you save time and money by allowing you to fund your phone account ahead of time so you don’t have to pay for each call as they come in. You will receive an auto reply via email containing the tracking number assigned to your request. page 3 Jul 30, 2025 · I call & pay bills over the phone, I call customer service for other businesses, everything goes through fine! Hell, I call GTL's customer service & hit the prompts to get to a live agent, that Global Tel*Link (GTL) is the current telephone provider for collect calls from NY State Department of Correctional Services (DOCS) prisons. Do I need to send my money orders to a different address? Will there be something new on my Caller ID when my loved one calls me? Why do the calls still say “Global Tel Link”? Our company still does business under Global Tel*Link Corporation. It’s simple. Sep 8, 2020 · To that end, we have now expanded that program to all GTL customer facilities with communication solutions (phones, messages, or video visitation). If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder alert, you will receive a text and/or email of the scheduled expiration of your account no later than 30 days before the account expires. If you are inquiring about an account setup or issue with your current telephone, e-messaging, video visitation or other inmate related account, please visit our Friends/Family Information Section or contact our Customer Service Department at 1-866-230-7761. PIN Free Set-up for Phone/SkypeCalling Pattern Through Mobile/Landline Beginning September 22, 2021, Cook County Jail will have a new service provider for individual in custody phone calls called GTL. An automated system for Instant customer support via phone,emails & online chat 24/7 for all Super Mobile Service related billing & account management queries. AdvancePay® is ConnectNetwork™’s fastest and most convenient phone service connecting friends and family members to inmates. Family members and friends of incarcerated love ones can setup a prepaid account, through Global Tel*Link called AdvancePay to unblock phone numbers from correctional facilities. Thanks to the company’s constant progress, its activities have expanded to Colombia and Puerto Rico, covering more than 2,000 institutions and almost two million prisoners. Will I receive a monthly statement? For more information or to set up a pre-pay phone plan, please visit ConnectNetwork, operated by Global Tel*Link or call them toll-free at 1 (800) 483-8314. We work with companies such as Securus. If you need assistance with any payments, payment status, or blocks, please call customer service at 877-650-4249. Sign up now to make affordable federal jail calls to any US prison. Being a part of the CN community keeps both you and your loved one connected to helpful resources, latest updates products and features, and easy account management and customer service. 866. Share your experience and check company responses before buying or using services in 2025. The contract for telephone service was sold to GTL in 2007 by Verizon (which had acquired MCI in a merge). O. , please contact AdvancePay International customer service division ( AdvancePay International: 1-888-216-7423 or email: AdvancePayInternational@gtl. The most effective inmate calling service that reduces inmate jail calling charges. page 4 Jul 14, 2025 · Need a Global Tel*Link Corporation refund fast? Our step-by-step guide shows exactly where to click, what to say, and how to secure your money back without hassle. After a prepaid account is established, collect calls to the telephone number The Michigan Department of Corrections' vendor for prisoner telephone service is Global Tel*Link Corporation (GTL). Contact the GTL AdvancePay automated system at 1-800-483-8314. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Global Tel* Link Corporation consumer reviews, complaints, customer service. Original and revised pages, as named below, comprise all changes from the original price list and are currently in effect For international customers If you would like to set up your account from a location outside the U. net, VConnect. GlobalTel is committed to helping inmates and their families. For questions or assistance regarding the telephone system or services, please contact the Customer Call Center at 1-877-650-4249 at the following times: Learn All About GTL Inmate Phone Services Global Tel Link (GTL) is a company that provides communication services to inmates in prisons and other correctional facilities. com website. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link Contact us FRIENDS AND FAMILY Looking to connect withyour loved one on ConnectNetwork? connect now Get in touch with our 24/7 customer support team. When an inmate attempts to dial an unbillable number, AdvancePay will provide the option to the called party to set up a prepaid account. Contact us at support@Global-Tel. com, Paytel. The Mississippi Department of Corrections' telephone service provider, Global Tel* Link, offers telephone services to inmates housed in state operated and private facilities. When you create an AdvancePay account, you’re creating a prepaid collect calling service that allows an inmate to call your phone number using deposited funds. Jan 1, 2023 · For years, ViaPath Technologies (formerly Global Tel*Link Corporation, or GTL) and ConnectNetwork have provided phone calls and trust deposit services to you and your loved one incarcerated at California Department of Corrections and Rehabilitation (CDCR) facilities. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link Get ConnectNetwork help by browsing our list of frequently asked questions about common services and features on ConnectNetwork. No matter how you choose to pay, your payments and deposits are safe, reliable, secure, and convenient with ConnectNetwork. Feb 18, 2025 · Consumer complaints and reviews about Global Tel Link. veqquvx scd fhx ukcyq kedwc vaop jedn dfp lnlezs ekpej