Rock gym pro. Learn the basics with getting started with Rock Gym Pro.

Rock gym pro. If you are on the cloud-hosted version, please refer to the appropriate documentation for adding Let us show you how Rock Gym Pro can handle your recurring members, drop-ins, groups and all of your backend operations with ease. . With over 700 members, the owner of this active climbing gym quickly learned that the “health club” software being used wasn’t making the grade. This issue has been preventing some facilities from viewing, printing, saving a copy of, or emailing assigned documents. Note: This is a request form for the installed version of Rock Gym Pro. The reports list grows with R Feb 11, 2021 · The latest version of the Locally Hosted Installed Version of Rock Gym Pro is available to download by clicking the link below:Request to Jun 2, 2021 · Rock Gym Pro supports the ability to scan and store customer documents such as waivers and membership forms. Customers Only) RGP Membership Billing Lifecycle Automated Billing Available for RGP Cloud Users Only Automated Billing Overview What is Billing Launch? Apply a Gift Card as Credit ACH Billing Event-Settlement Pending Options for a non-member paying for a member Setting up an invoice to be paid later Billing Get valuable Rock Gym Pro product tips and tricks from customer service pros like you, or share your own tips! Feb 10, 2025 · When someone purchases an online membership, the transaction will show up on your end in one of two ways: It will either come in as an Online Transaction first or it could come straight through as Aug 1, 2023 · Resources & Troubleshooting Resources, tips and solutions to help you solve RGP related issues. Email Sending an email invoice Sending an automated email for punch card purchases Settings Daily Auto-Tagging Rules Using "querydate" in Triggered Queries Customizable Proficiency Levels / Belay Certifications Using a manual terminate status to terminate a frozen account Applying actions to tagged customers Editing the start and end date of an account’s status See all 8 articles Memberships Mar 17, 2025 · Status and Price Price: The booking system is part of a Premium Paid Plan. Oct 11, 2024 · To create a more integrated experience between automated check-in kiosks and automated check-out kiosks, the two modes use identical user interfaces. This will include all the features of the Plus Paid Plan (digital waiver, backups, etc), plus the new calendar and onli Feb 20, 2025 · What is RGP Cloud? RGP Cloud is exactly what it sounds like - it's the Rock Gym Pro software accessed in the cloud. S. This is true of a Jul 14, 2021 · When you enable database replication you will be securely syncing your database with the Rock Gym Pro data center. From Data Entry go to: Manage --> Employees and Permissions Administrators will see a M Waivers Use the Rock Gym Pro Waiver Station to protect your business. This customer-facing app allows users to: 1) View your class availability in real- For all general sales inquiries, please fill out the form below. Install the Advanced Printer Driver v4. Here’s how to build your first promotional offer. net. To set up your own custom pro May 1, 2025 · What is the RGP + Zapier integration?Zapier is a cloud-based integrations platform that allows you to automate actions between popular web apps you use every day. However, my ability to move through an entire transaction without the mouse is hampered by trying to attach the last customer c Rock Gym Pro was specifically developed to handle the unique complexities of high volume facilities with recurring memberships, drop-ins and groups. However, a separate service called SendGrid is required to actually send the emails. Every facility will use the software a bit differently depending on their specific operational needs. Feb 21, 2025 · If a member earns a certification or has passed a course that shows proficiency in a certain area, you can update their customer profile to reflect their proficiency. Feb 11, 2021 · Whether it’s $10 off a punch pass or a 25% discount for new members, it’s easy to set up promotional discounts as either a fixed-price or percentage discount. Feb 11, 2021 · General overview of the features and functionality that are most used in Rock Gym Pro. We’ll get back to you quickly. Find answers to common questions, tips and tricks, updates and announcements, and contact support for RGP. This will be fixed with a final update that will roll out automatically overnight. Request a demo and see how Rock Gym Pro can help your business grow and run smoothly. However, because membership data is represented differently across systems, we require reviewing your data before creating a migration template that works with RGP. Feb 21, 2025 · The Online Occupancy Widget is a snippet of code you can add to your website which, when used with the Check-Out feature, displays a gauge showing the current number of individuals in your facility Feb 21, 2025 · The Event Document System (EDS) simplifies event and group management and increases the likelihood participants of specified events will complete and sign required documents before they arrive at y May 18, 2018 · I can then uninstall the driver and start the entire process over. Rock Gym Pro was born in 2008 by an avid climber and climbing gym owner. Setting Up a Prepaid Membership To get started, in the main Data Entry window click the Add button to add a new member. All-in-one member management software designed for high-volume facilities like indoor climbing gyms, bike parks, cable parks and shooting ranges. Welcome to Rock Gym Pro Powerful Member Management SoftwareRock Gym Pro Kiosk Aug 1, 2011 · Rock Gym Pro Community Questions & Answers Error HY000 Hemberger August 1, 2011 at 1:45 PM Feb 21, 2025 · The Rock Gym Pro email system acts as an interface to manage the emails that are sent to your customers. The database can then be used for point-in-time recovery, in addition to powering Nov 20, 2024 · Fixed a bug that was preventing some facilities from manually attaching documents to customers. Instead, you will use the six-digit registration code displayed on the screen to register your Kiosk from your RGP account. CSV) file. Jun 25, 2015 · Is it possible to 'give away' online gift cards? I tried to create a promo code but there is no place to enter it during the purchase online gift card transaction. Here is an overview of the standard sales report options, not all reports are listed. For more information see the payment portal support articles. MEMBER PROFILES Rock Gym Pro’s intuitive interface allows your staff to easily manage new and recurring members and guests. Feb 11, 2021 · The latest version of the RGP Cloud Client is available to download by clicking the link below:Request to Download RGP Cloud Client Rock Gym Pro is a powerful member management system built with flexibility in mind. Onsight Pro by Rock Gym Pro, provides member management software, POS, & integrated digital waivers for high volume gyms, recreation centers, & rock gyms. Feb 20, 2025 · General Overview Rock Gym Pro has a custom integration with the processor Stripe that allows better rates than the standard Stripe account. On the main calendar window click Manage Schedule. If you see an error, you can follow the steps in the Generate API Key support article to create a new set of credentials and check again. After creating cloud users/seats, you will enter these credentials into the clo Feb 20, 2025 · Administrators can customize the roles and permissions of each staff member who performs operations in RGP. Nov 20, 2024 · What's in this release? Significant Changes: Customer Quick Configure: This is a new tool to make it faster, easier, and more accurate to configure customer records for things like membership purc How to use the scheduling tool. 59E. It’s the most robust and flexible member management software available. Feb 11, 2021 · POS / Retail General POS Overview Product Discounts - Creating and Using Gift Cards - Selling and Redeeming Automatic POS Check-in and Configure Online Booking and Calendar Main Nov 1, 2024 · Rock Gym Pro Deployment Guide Thank you for checking out Rock Gym Pro (RGP). Login to Rock Gym Pro Cloud to manage your account and access features. If you are interested in accessing Rock Gym Pro in the cloud, learn more about the RGP Cloud deployment option. This is a brand new Windows 10 computer. Mar 7, 2025 · Whether you are adding your personal cloud seat to an additional computer or swapping out the computer that a workstation or personal cloud seat is on, there are steps you can take to complete this Apr 7, 2022 · Software Version History A list of version updates, including new features and bug fixes. Rock Gym Pro is a specialized membership management software designed for climbing gyms and recreational facilities. Multi-location organizations need to perform these steps on all workstation Feb 10, 2025 · To show you how to create a recurring class offering let’s do an example walkthrough. RGP has developed an Online Check-In Kiosk, allowing facilities to utilize a wide range of web-enabled devices for members and punch card With Rock Gym Pro multi-location functionality, your members will be able to check in to any of your facilities - and your staff will be able to view and edit your members' customer records, payment histories and waiver status - no matter which facility they’re working. Feb 21, 2025 · The RGPro Connect mobile app is available for your customers to download from the Apple App Store and Google Play. The article below shows how to set it up. In the Data Entry main window Feb 20, 2025 · #1 Install and use the Webcam Tool RGP includes a new Webcam Tool that can be downloaded to provide support for a wider variety of webcams. In the View and Edit Customer window, click the Quick Configure button Feb 9, 2022 · Rock Gym Pro can manage all your POS and membership transactions, but the actual processing of the credit card or ACH direct debit must happen through a 3rd party payment gateway. See pricing, benefits, and FAQs for each plan and get started with a free trial. This secure RGP web page allows managers/owners to create, edit, and manage an orga Feb 10, 2025 · What is Customer Quick Configure? Customer Quick Configure is a tool that allows you to make many changes to a customer record with a single click. May 26, 2021 · Setting the Default Number of Punches When you click Edit Customer and go to the Punch Card tab you will see +10 and +5 buttons that allow you to add those amounts to the punch card. Jul 2, 2025 · The following are installation tips for installing the TMT88V receipt printer and APG 4000 cash drawer on Windows 10/11. In this example we want to create an after school program that meets once a week on Tuesday for four weeks, sta Customer Quick Configure Entity and Corporate Memberships Overview of Quick Configure settings Overview of membership payment type options Modifying a member’s EFT billing details Walkthrough for setting up future dues Linking payment information Deleting additional products from an EFT membership Prepaid Memberships Workaround for bulk adding a punch for multiple customers Setting up Mar 3, 2025 · Migrating your customer database to Rock Gym Pro (RGP) is straightforward if you can export your existing customer data into an Excel or text (. On the main calendar window click Ma All-in-one member management software designed for high-volume facilities like indoor climbing gyms, bike parks, cable parks and shooting ranges. Rock Gym Pro Payment Portal Log in to view your RGP payments and manage your terminal settings. In addition, there are back office requirements for getting the most out of the software. Feb 10, 2025 · In order to provide you with help quickly and efficiently, we need to know more about the issue you're experiencing. Overview of Rock Gym Pro settings Adding your facility information Checking computer times in Rock Gym Pro Training new employees on Rock Gym Pro Setting a default register Setting up a receipt printer Setting the POS cash button denominations Assigning a register or cash drawer to a workstation Adding a register or cash drawer to a workstation Nov 13, 2024 · If your facility would like to receive the update earlier, please contact Rock Gym Pro Support before 9 PM PST today, and we will prioritize your release: support@rockgympro. Rock Gym Pro (RGP) is a software solution for managing climbing gyms, fitness centers, and other recreational facilities. Due to the nature of Rock Gym Pro's integration with Smartwaiver, you will NOT follow the directions displayed in the app. Nov 17, 2023 · If you’re having issues with Rock Gym Pro, please scroll down for a list of troubleshooting tips. Reservation Time Slot Bookings Adding a promotional code to an Offering URL Reducing the amount of customer information required to book Setting up a Groupon offering via Promotions Adding an expiration date for a promotional code Discounting a recurring class due to a shortened session Requiring names for each participant in a booking Walkthrough for creating a Feb 11, 2021 · The Rock Gym Pro reporting function allows you to run a variety of sales reports. Any advice? Feb 21, 2025 · As part of the March, 2017 RGP Update, we’ve added an Express Online Booking Profile feature for your customers. Rock Gym Pro is a powerful software solution for managing customers, transactions, inventory, bookings and reporting for indoor climbing gyms, bike parks, cable parks and shooting ranges. We are excited that you are considering using RGP to manage your operations. To download the Webcam Tool, go to Data Entry -> Manag Dec 14, 2016 · With the help of Capterra, learn about Rock Gym Pro - features, pricing plans, popular comparisons to other Membership Management products and more. Updated staff records so that they no longer copy stored credit card payment information across all locations in a multi-gym in order to prevent accidental duplicate billing of staff members. With this in mind, we've developed a series of high-level video tutorials that covers the features and functionalities that "most" gyms will use at some point. Learn the basics with getting started with Rock Gym Pro. Sep 29, 2011 · I've really enjoyed using the keyboard shortcuts, especially in POS. Feb 10, 2025 · If you offer guest passes at your facility, you have two options for limiting how frequently guests are allowed to use the guest passes shared with them by members. DO NOT use Port Forwarding – it is unnecessary. In RGP, go to Data Entry → Manage → Waiver Management Feb 18, 2025 · This article is intended for facilities using the locally hosted version of Rock Gym Pro (RGP) only. If you’ve left us a voicemail or sent us an email after hours we’ll be sure to get back to you as s Dec 2, 2024 · Note: This feature is currently limited to RGP Cloud users. A new kiosk mode has also been added that allow Submit a request for assistance or support related to Rock Gym Pro's member management software. When opening modules like Check-in, Data Entry, POS, or Calendar, users may see a repeat Compare different plans and features of Rock Gym Pro, an all-in-one member management software for high-volume facilities. We sincerely apologize for the inconvenience this has caused and truly appreciate your patience and understanding as we work to ensure a smooth resolution. We’re aware of an issue affecting new installations of Rock Gym Pro. With the Rock Gym Pro Zapier integ Member Management Learn the best ways to use Rock Gym Pro to manage your members. Mar 5, 2025 · If you are experiencing issues with your BBPOS WisePOS E payment terminal, follow these troubleshooting steps to resolve common problems. If you’re using the RGP Online Booking feature, you’ll notice a link at the top of y May 30, 2025 · The following is a list of hardware requirements for running Rock Gym Pro at the front desk. Feb 20, 2025 · What is the RGP Cloud Client?The RGP Cloud Client is a lightweight application used to connect to your cloud server. Fixed a bug that caused some product restocks to be reverted. com. Feb 12, 2021 · If you are on a Premium Paid Plan, you have the ability to sell memberships and punch cards online and at your Waiver Kiosk stations at your facility. This feature works for externally linked widgets only (not embedded widgets) Once the link is clicked, this promotional code will be a part of the browsing session and therefore will appear in the Promo Code box, even if you click on a different Offering URL. While those a Payment Processing Rock Gym Pro allows you to process payments Apr 10, 2023 · Promotions can be added to the calendar to help you offer discounts or incentives on a limited-time basis. Once connected as a multigym, all the server computers at each location need to stay connected via your VPN. 623 posts 0 followers Feb 10, 2025 · For events like parties or classes that cost extra you can set the price when building the offering. On your old server go to the Control Panel -> Administrative Tools -> Services. Check out the support article RGP Stripe Custom for more Feb 21, 2025 · This feature works only with Offering URLs. To partake in the Referral Prog Feb 21, 2025 · Once you’ve set the appropriate access level anyone with that access or above can open the cash drawer without conducting a transaction. The v5 driver did not work with Sep 13, 2024 · Our team has identified and resolved the final, remaining issue caused by our recent software release. Here is how to open the drawer through the Point of Sale. Note that we h Aug 30, 2023 · New and established facilities can now take advantage of Rock Gym Pro's Referral Program, earning a 25% discount to their monthly dues for 3 consecutive months. This tool allow Jul 1, 2025 · NOTE: A Paid PREMIUM Plan is required for this feature > Watch The Five Minute Overview Video With the Online Membership Change Request Form feature, your customers now have the ability to Feb 20, 2025 · Additionally, if Rock Gym Pro is launched on the old server it will download waivers and online transactions and cause all sorts of grief. Added many workstations before over the years at our gyms and never had this happen before. This deployment guide will help you get st Rock Gym Pro has a powerful, feature-rich calendar and booking system. This powerful platform simplifies operations by offering tools for managing member accounts, processing payments, and tracking attendance. Feb 10, 2025 · The informational dialog box will be displayed separately (possibly hidden behind the Rock Gym Pro application). Click on the Schedules tab (top left). No action is required on your part, and the fix will be applied to all Cloud customers Reports Get valuable insights to help make better business decisions. Many situations, like selling a membership, requi Online Occupancy Widget RGP Widgets and HTTPS Webmaster Guide to RGP Web Widgets Using widgets for multigym websites Using the browser test mode to test your widgets Changing an existing widget from one type to another Adding tabs in a widget Creating single offering widgets Changing the content displayed in a widget Creating, editing and deleting catalog and calendar widgets Setting the Apr 8, 2025 · For new customers in eligible countries using Rock Gym Pro, RGP Support will create a Stripe Custom account as part of your onboarding process and connect it to your RGP database. Here is a checklist of items to configure: Create an admin profile and change Feb 10, 2025 · Once credentials are present in the "Rock Gym Pro API User" and "Rock Gym Pro API Key" fields, click the Check Credentials button. Feb 2, 2023 · Once you install Rock Gym Pro on your front desk and server you will need to configure the software to your facility. Questions & Answers Ask Rock Gym Pro product related questions or share your expertise by answering questions. May 23, 2025 · Creating a New Connection Profile To access your cloud host you need to perform the following steps on all workstations. To make it even easier, there is a bulk scanning and classification process that allows your staff members to quickly scan and classify hundreds of documents. Mock/Simulated Billing with a nonintegrated Processor What is ACH Authorization? (U. Feb 4, 2025 · There is a constant exchange of information between gyms to keep things in sync as there are dozens and dozens of SQL statements exchanged per minute over your VPN. On the main calendar window click Mana Mar 17, 2025 · Step 3: When customers purchase an online gift card, it will be delivered to Rock Gym Pro and you can assign it to an existing or new customer record Limitations Online gift cards can only be redeemed within the RGP software - they cannot be redeemed online. To test different URLs, you should use your browsers incognito mode. In these cases, you will see an information progress dialog box, indicating that the transaction is taking place. Please look at the different scenarios below and click on the scenario that best Feb 20, 2025 · What is the RGP Cloud Dashboard?Organization Admins can access the Cloud Dashboard at https://app. With RGP Cloud, your database and RGP information is securely hosted on a remote Ask Rock Gym Pro product related questions or share your expertise by answering questions. rgprocloud. In fact, attempting to run a climbing business with woefully inadequate software designed for health clubs was costing thousands of dollars each month on staff training Get up and running with Rock Gym Pro quickly with the links below. Bas Feb 10, 2025 · The app will display instructions. Feb 10, 2025 · Rock Gym Pro's Credit Card surcharge functionality is available to customers using our Stripe Custom payment integration who are located in the United States, Canada, and Australia. yyzpxki xgjce xgjuf sgqdg aonmo iwcarib ztasth uyxxt jurrdxb tcbmzm