Salesforce merge case button not showing. I've turned it in two different sandboxes.
Salesforce merge case button not showing. Then add the Merge Cases action to the cases record home and add the Merge Cases button to the case list view so support reps can merge cases. Merge your duplicate cases like you merge your duplicate accounts and contacts with Case Merge. Hi All, I'm trying to implement the Case Merge feature. Apr 19, 2019 ยท As per Salesforce, Case Merge will be an Open Beta in Summer ’19 (with a target GA in Winter ’20). This new button is visible in the list view of the specific object. The merge feature has been enabled and is working - having the botton available on the list view will just make life much easier. When the sales team tried to create account records using the New button, they noticed that it was not visible in the list view of the Account object, so they could not create new accounts. Hi How do I go about adding the "Merge Cases" button to my "All unresolved Cases" list view? It is available in the "Recently viewed cases" view, but none of the other views. I've already granted the user permission to Read, Edit, Create Set Up Case Merge in Lightning Experience Let support reps combine up to three cases into a single case. Hello, I've recently configured the Merge Cases functionality, and it's functioning correctly for my user profile (which has Admin privileges). 7ktg i3u1fpx5 vaz32 ambhn9jg syzcf utd klol qh6 i7fu2 hvuhxq
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