Nbn outage whirlpool e. we are building a site where we want to be able to allow users search for type of service they can get also get status about any nbn outages. You also have no way of checking your ISP's systems to see exaclty where the problem is (your ISP is paid to manage all that) I suggest hassling your ISP a bit more if you continue having issues My service is out – they say "impacted" but imo unusable. A couple of days later I got a notification that it won't be fixed until 1 May. SMS received at 9:36am. As with previous outages, the NBN black box just keeps resetting itself, getting to 4 lights blinking then back to reset, rinse and repeat. NBN box lights just flashing Malvern East Melbourne User #346217 35717 posts Remode Whirlpool Forums Addict NBN technically has no specific relation to you. How’d it go? Also, what’s your speed like over there? MtG-E has a lot of original Foxtel infrastructure. Not just internet is down Any troubleshooting you may have already done, such as rebooting NBN NCD My NBN HFC isnt connecting after power cuts today (power is back). I reached out to NBN Co. Can confirm, several (though not all) of our TPG fibre services across Sydney down for over an hour now. I've spoken to FutureBroadband yesterday and a ticket has been sent to NBN. From NBN Network & Service Operations : The technician has advised that the Dense Wavelength Division Multiplexing (DWDM) sub rack is damaged and requires replacement. So I guess they know about it. Jul 1, 2025 · All the sites, major ones like downdetector. Will I be entitled to a reduction in my ABB monthly payment ? My nbn is down again so time for a vent and also some serious questions, though I don’t expect any honest answers unless perhaps an ex nbn employee would like to “whistle blow”. May 20, 2025 · 5. I'm not aware of any NBN site around outages, but these really should go via your ISP. I got an email from my ISP which confirms outage in my area but no site reflects this fact. Outage page is only for ABB outages not local NBN outages. You can also check the Exetel forum on Whirlpool, as outage reports are often published here first. Is there any way to get more details on what NBN is doing when these outage notifications are emailed? I know its outside of AussieBB's control but especially during periods where many of us are working from home, forced or otherwise seeing 2 outages – each for a full day (fridays) when the outage impact says 7. It's this kind of thing normal? It's super annoying as 2 of the house WFH and I need remote access to my server. is there anything further i could be doing to troubleshoot at this point? I'm only Dec 2, 2023 · I recently moved to Tangerine NBN (FTTP) and from last night, 2 Dec 2023, approximately 8:30 pm, my NBN has been down. 5. ISP (Aussiebroadband) shows no outage for my location. Jan 17, 2025 · Nbn went down at 8am no outages reported. Likewise, many years Hi all Service Qualification or where we can search an address via NBNCo site for service outages as well as what technology and service is available to an address, is there an API or service that someone can help me. You are the ISP's customer, the ISP is the NBN's customer, you have no direct relationship with the NBN at all. Have raised a fault with aussieBB. Exetel Members can subscribe to planned maintenance email notifications here. Your RSP is the one that the NBN reports outages directly to and your RSP is responsible for knowing which of their customers might be affected and to alert. Unfortunately, restoring power with an alternative power option is not possible if the nbn™ <insert technology> network is also experiencing a power loss. Aussie have stated that when they get their new portal they intend to incorporate this type of outage in your info. I had more stable cable internet before NBN. Due to the expected impact of Tropical Cyclone Alfred on SE QLD and Northern NSW, our customers are likely to see increased time to connect new services or to have faults resolved in impacted areas over the next week. An unplanned outage may be affecting your NBN NBN's outage page says my location has "no outage" anyone know of how to track NBN coverage? All I really want to remind everyone about the GSG or Customer Service Guarantee set up by the government. My ISP (buddy) posted this in app for outage - Due to concurrent failures – one along backhaul fibre and the other at a Fibre Access Switch – nbn is experiencing a significant outage on the Ethernet Aggregation Network in Goodna, QLD. A few years ago we had a power outage due to a severe storm. We ended up receiving a couple of hundred dollars in compensation if I recall correctly. Currently suffering through the rainbomb of '25 and I know the internet is out but there's no accurate sites I can find. Many will churn you in a matter of minutes Superloop Exetel Leaptel Aussie Broadband User #126787 176 posts the baz Forum Regular https://whrl. “An unplanned power outage is affecting the network. As an Adelaide hills resident on FTTN, I had a 55 and a half hour power outage in November 2022 which also affected the FTTN node which supplied my Internode service. Dec 22, 2023 · NBN lists unplanned outage at our address, restoration underway with no timeline. ) Brief description of outage i. I get anywhere from 1-5 planned outage notifications notifications every month. au, nbn etc display incorrect and outdated info. pl/RgETOd herring | anchor | mark Reply to this post posted 2023-Nov-8, 7:37 am reply herring mark url NBN have a FAQ: What happens in a power blackout? Fibre to the Node (FTTN) Landline phone and internet services won’t work if there is a power outage either within the FTTN network or within your premises. The planned outages are always during daytime on weekdays and range from 5-8 hours. 1 Planned Outage A Planned Outage may be carried out when nbn or a third party implements a change (including a change to an electricity distribution network) that may impact the services and/or Ordered Products provided by nbn, including the nbn® Platform Interfacing Service. Multiple Aggregation Access Switches (AAS) and Optical Line Terminal (OLT) cards are unreachable; customers will be unable to access the internet via the nbn Nov 8, 2023 · If NBN is access is important to you there are cheaper (and probably better) options out there. This is in inner city Sydney. For example (reference), in HFC areas prior to NBN services going RFS, the power levels may be increased, which can result in repeated drop-outs due to system instability. this is a natural disaster event but thought to remind everyone there is a ticking clock. Phoned up at 8:45, but they were unaware of any issues. Hopefully, NBN is finally replacing some of those old taps. We wish to inform you that there is currently a major NBN service outage affecting South Australia. NBN box lights just flashing Malvern East Melbourne User #346217 35717 posts Remode Whirlpool Forums Addict Jul 1, 2025 · All the sites, major ones like downdetector. 5 and 8 hours (the full window duration) makes it really difficult to do a days Jun 25, 2025 · When posting an outage query, please note where possible: POI (including CVC Link, check My Aussie or iOS and Android app) Technology (FTTP, FTTN, FTTC, FTTB, HFC, Fixed Wireless, Opticomm) Any local issues which may be relevant (power, recent storms/weather etc. The outage was almost certainly caused by a BGP routing issue caused by an internal change that happened right when the first reports of Optus outages started (around 4AM AEST Wednesday). is there such API services that can Feb 10, 2025 · For those checking the NBN site this isn't an NBN specific outage its a TPG core network issue impacting a variety of services not just NBN. Have restarted multiple times (little blinking lights). Check the nbn ® network status at your connected address Your address Check address Read more about the latest major outages and significant local outages Learn How your broadband gets to you Check out our step-by-step guide illustrating how it all works. We currently have a reported outage which indicates power outage (the outage ended 36 hours ago). Not much Superloop can do their end, this is all the info we will get most likely. We were without power for 15 days. Same situation happened before, NBN Co network status failed to show outage while lots of local users lost access. If you are I’m finding ADSL was a lot more stable then nbn hfc The only time you really did get an outage for ADSL was when the provider went offline which was very rare. The running joke in these parts (4122) is that we should splice into the old Optus coax network to fix the dropout issues. NBN has advised of an outage has that will likely impact your Leaptel service. A few reports on downdetector and a 35+ minute wait on the support line. However, when nbn performs upgrade works on a tower, or the transmission links that connect the tower with the rest of the nbn network, users in the surrounding area may experience several planned service outages ranging in duration from 3-4 minutes up to 12 hours. The HFC box starts up but fails to establish a connection. com. Our further investigations on the NBN website confirmed there were scheduled works over the entire 10 days with expected daily outages of 1 hour to 4. Should the monthly bill be reduced as NBNCo were unable to provide the FTTN service to Internode for customers on FTTN nodes that lost power? Can't get through to Westnet Support but there is a hard to understand recorded message about an unplanned outage in Pinjarra area. If you try and chat to these jokers, their tech staff are pretty much as good as an ashtray on a motorbike!! Their online chat says “nationwide outage” and their “engineers” are working on the problem. My NBN connection has been out of action for 24 hours. And Is anyone else experiencing an outage at the moment (since approx 2210hrs? The status pages says all green. ISP (Leaptel) have been sending updates as below: NBN has advised of an outage has that will likely impact your Leaptel service. How often are outages updates or any way to get an update or to escalate?. The electrician turned off our power at the mains board this morning, for about 10mins & ever since, our NBN box won’t go back online. In August we were notified by Aussie Broadband that there would be NBN work on our service from Monday 7am until Friday 7pm on two concurrent weeks. Restoring power to your premises with an alternative power option will have no effect if the FTTN network is also experiencing power loss. Thanks in advance. Firstly why does it ALWAYS take one to two hours before the fault is ever reported on the sight. ” Is the reason given this time at nbn outages. The outages have been particularly bad over the past 6 months but the service seemed to deteriorate quite quickly after the NBN concern took over the HFC cable infrastructure. However NBN Co's network status shows "No nbn network outage detected". A. Return to the Unofficial Exetel FAQ How can I check for outages and other issues that may affect my connection? Note that this guide is also applicable for getting problems resolved that are not specifically NBN-service related, but are indirectly related to NBN. I noticed it two weeks ago and contacted my ISP. You should consider keeping a charged mobile "Landline phone and internet services won’t work in the event of a power outage within the nbn™ <insert technology> network or within your premises. 5 hours "after 7am" each day. Tried to search for answers but can’t seem to find much online nor within Whirlpool. Our upstream carrier has identified a possible fibre break as the root cause and is actively working to resolve the issue as quickly as possible. NBN shows no outage for my location. Customers with orders or faults scheduled to be attended by NBN technicians on the 6th, 7th or 8th of March may have the appointment moved to a new date and time. Would be nice if there was a tool to run our own diagnostics or if we knew the status page auto detected and updated for any known issues. They assure me everything is working fine From the little amount of information on the topic that I've been able to find, it seems that the NBN organization is not required to pay compensation to domestic users for planned outages. Just got an outage update – "The following information has been provided by nbn for this outage: The estimated time of restoration has been updated to 01/05/2025 by 17:30" Guess there is still a problem Down since 8:30am Melb SE Suburbs. And However, when nbn performs upgrade works on a tower, or the transmission links that connect the tower with the rest of the nbn network, users in the surrounding area may experience several planned service outages ranging in duration from 3-4 minutes up to 12 hours. My fixed wireless has been off line for over a week due to upgrading and the NBN outage page shows another week of possible outages. kxkg8xx rv0x psd3d qr4wi fhm0un blre 9n pcug2 mh85sx h8mk